In a heart-warming and innovative approach, Mumbai’s Chhatrapati Shivaji Maharaj International Airport has launched the “Pawfect” initiative, bringing trained emotional support dogs to the airport to provide comfort and alleviate stress for passengers. This initiative, the first of its kind in India, aims to create a calming atmosphere in the bustling environment of an international travel hub, where long lines, flight delays, and crowded terminals often lead to heightened anxiety.
A Unique Solution for Traveller Anxiety
With air travel steadily increasing, so too have instances of traveler stress and anxiety. Mumbai Airport’s management team recognized the need for mental health support for passengers, particularly for those experiencing travel nerves or those flying for sensitive reasons. This inspired the airport to introduce emotional support dogs, recognizing the power of animal-assisted therapy in helping people manage their emotions and providing a sense of relaxation in tense environments.
Mumbai Airport has partnered with trained therapy dog organizations to bring these canine companions to the terminals. Each dog is carefully selected and trained to interact with people of all ages, ensuring passengers can enjoy a safe, comforting experience. These dogs, often chosen for their gentle temperaments and trained to respond to various human emotions, are guided by experienced handlers who ensure every interaction is safe, positive, and respectful.
Meet the “Pawfect” Ambassadors
The therapy dogs, or “Pawfect Ambassadors” as they’re affectionately called, come from breeds known for their calmness, friendliness, and intelligence, such as Labradors, Golden Retrievers, and Beagles. Wearing special “Pawfect” vests that distinguish them from regular pets, these dogs stroll around designated areas in the airport terminals. Passengers can pet, cuddle, or simply sit with the dogs as they wait for their flights, allowing themselves a few moments of joy and peace.
The dogs are available at select times throughout the day, with schedules shared on the airport’s social media and information boards. The airport management plans to increase the program’s hours based on passenger demand and feedback. For now, travellers are already showing enthusiasm, with many expressing their gratitude on social media for the presence of these calming companions.
Boosting Traveler Morale with Tail Wags and Smiles
The response to the “Pawfect” initiative has been overwhelmingly positive, with travellers appreciating this unique support system. Testimonials from passengers indicate that the presence of these emotional support dogs has made a noticeable difference. For families traveling with children, solo travellers, or those prone to anxiety, interacting with the dogs has become a much-needed respite during their journey.
This initiative aligns with a global trend of airports integrating therapy dogs as part of their customer service. Leading airports worldwide, including Los Angeles International Airport and San Francisco International Airport, have successfully implemented similar programs, with Mumbai Airport joining this compassionate movement.
Creating a Model for Indian Airports
Mumbai Airport’s “Pawfect” initiative sets a new standard in passenger care, providing a model for other airports across India. As a first-of-its-kind effort in the country, it signals an encouraging shift toward supporting travellers’ mental well-being.
Ultimately, this initiative is more than just a comforting addition; it’s a step forward in redefining what passengers can expect from their airport experience. Through simple yet impactful interactions with these emotional support dogs, Mumbai Airport not only eases the journey but makes travellers feel valued and supported every step of the way.
